Check to make sure you upgraded correctly
When you upgrade for the first time, please make sure your payment information is correct and the details your provide.
Have you already used your trial?
If you have already used your trial, you will not be able to have another.
If you cancelled your Premium subscription and want to re subscribe you once you upgrade you will be billed from when you
Still having issues starting a trial?
If none of the above steps helped start your trial please get in touch at: Premium-support@planetradio.co.uk