Did you cancel just after your monthly billing date?
Please check when you cancelled your Premium subscription. If you cancelled your subscription on the same day you were also meant to be billed for your monthly subscription, this will mean you have a months access for Premium and then your Premium subscription will stop.
Please check your subscription settings
Please check your subscription settings in your Account wither via Planet Radio if you subscribed online or through your phone settings if you upgraded via one or our Apps. When you cancelled you should have received a confirmation email, confirming you have cancelled your subscription and when it will run out.
Get in touch
If none of the above steps helped start your trial please get in touch at: Premiumfirstname.lastname@example.org