If you pay for Premium but can't use your Premium features, try the following:
Check the status of your subscription
Go to your account and check the status of your Premium subscription in your Premium tab or via your phone subscription settings.
Log out and back into your account
Occasionally this is necessary to force a sync of information between your device and our account system.
Check the status of your payment
If your payment is marked as 'pending' on your bank statement, it might not have gone through successfully. When you submit a payment, your bank puts the funds aside as ‘pending’. If the payment fails, the pending status will expire and the funds will be returned to you.
I upgraded via the App but I don't have Premium features enabled
Sometimes when you upgrade via the App, once you have upgraded you will need to close the App and restart it. This should then give you access to premium features if they have not already been enabled.
If you are listening whilst signing up, you will need to stop listening if you are currently playing a show. To make sure the App reflects your premium features. If when you upgrade, Premium does not appear. Please restart your App.
Get in touch
If you are still experiencing issues please get in touch and send an email to our support team here so we can resolve this for you: premium-support@planetradio.co.uk