If your App suddenly stopped working the way it used to, it could come from various type of issues and you might want to try some of the options below:
Things to try
1. Log out of your account, close the app, open the app again and sign in to your account.
2. Delete and re-install the app updated to its latest version through your Apple store/Google Play Store
3. Update your smartphone's OS (Operating System) and try again both of the options above
You can try another of our Radio Station App and see if the issue is located on one app only.
In the case none of the above options are successful, please gather as much information as you can and contact our support team:
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When does the app crashes (regularity)
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Is there any error message
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Which app are you using
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What is your app version
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What is your OS
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When the issue started
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Any recognisable pattern for the crash to happen
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If you are still experiencing problems please email: appsupport@planetradio.co.uk